Error: Exchange Mailbox module is not enabled

Summary:
When performing an Exchange 'Mail Level' backup, an error is reported

Applies to:
OS: Windows Server 2003 & up
Backup Set Type: MS Exchange Mail Level
Backup Manager version: 5.X.X.X & up

Description:

When performing an Exchange 'Mail Level' backup, the following error message is received in the backup report:

Backup Logs

No.	Type	Timestamp	Backup Logs
1	Info	2009/05/21 10:43	Start [ Windows 2003 (MailServer), ocBackup Manager 5.X.X.X ]
2	Error	2009/05/21 10:43	Exchange Mailbox module is not enabled.
3	Error	2009/05/21 10:43	Backup completed with error(s)

Cause:
'Mail Level' backup sets are a feature that must be enabled by your support.

Resolution:
Please submit a help desk ticket requesting this feature be enabled. Be sure to include the account login name with your request. Or, you can contact our support department via telephone if this is urgent.

See Also:

Ref. n/a